A Program Developed by the Automotive Retailers Association and its Strategic Partners
Becoming an EVfriendly -Sales facility assures your customers that you and your employees are trained and qualified in EVs sales.
The following slide presentation details best practices to deploy as an EVfriendly Sales facility.
Tow Operator Best Practices
What is EVfriendly ?
Today, with the rapidly increasing number of hybrids, plugin hybrids, and all-electric vehicles being purchased by consumers, it is only a matter of time before owners of these vehicles find themselves in need of towing services, if they have not already done so.
What is EVfriendly ?
The number one concern is safety. Battery voltage is invisible, and towers must be trained in the safety protocols to protect themselves and the vehicle from a catastrophic failure.
What is EVfriendly ?
Without the proper training, employees can inadvertently damage the vehicle’s electrical systems and risk injury, or even death from electrocution.
That is a liability you want to avoid at all costs.
What is EVfriendly ?
Besides, consumers want to be confident that the people caring for their vehicles are competent and qualified.
That means investing in the training and equipment necessary to provide proper and safe repairs.
EVfriendly Training
Online training is available on the ARA Training Centre of Excellence website.
The courses are for tow operators, or anyone who handles or transports EVs.
EVfriendly Training
The EVfriendly Tow Operator course covers:
- EV overview
- Understanding EVs
- High-voltage batteries and components
- Conducting visual checks
- Approaching the scene
- EV recoveries
- Loading and transport
- Water recoveries
- Temporary EV storage
EVfriendly Training
Only staff with proper training should provide services related to EVs. EVfriendly provides online training for operators. We recommend at least six months of experience.
EVfriendly Auto Recycler Best Practices
In addition to fulfilling employee-training, EVfriendly suppliers maintain business best practices within a number of standards.
EVfriendly Tow Operator Best Practices
Emergency Response Plan
The towing business complies with all applicable safety standards as set out in OHS regulations, ARA EV Guidelines and EV training, and communicates emergency response and evacuation procedures to all employees.
EVfriendly Tow Operator Best Practices
Tow Operator Best Practices
The towing business follows all environmental protocols including maintaining all records of vehicle disposals. Vehicles auctioned to the public should be referred to EVfriendly for more information.
EVfriendly training
Only staff with proper training should provide services related to EVs. EVfriendly offers online training for sales staff. Recommended for all other employees.
These courses are available on the
Courses